Política de reembolso

You may return any unused cap within 14 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at serhii@cachemio.store. Please note that returns will need to be sent to the following address: Carrer de Vallhonrat, 13, Ático, 08004 Barcelona, Spain.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at serhii@cachemio.store.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods. Unfortunately, we cannot accept returns on sale items. Items that have been worn or used after delivery are not eligible for return.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Return shipping costs The cost of return shipping is paid by the customer, except where the item is defective or we sent the wrong item; in that case we cover the return shipping.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, we refund the original payment method within 14 days after we receive your return.